Be a part of Lisa Bainham on Wednesday 19 March at 7pm as she explains methods to navigate complaints, critiques and suggestions with confidence.
This webinar will present dental professionals with sensible methods for dealing with affected person complaints, critiques, and suggestions successfully and professionally.
The speaker, Lisa Bainham, will assist to equip attendees with the boldness to reply appropriately to troublesome or unfair affected person interactions whereas sustaining a optimistic patient-practice relationship. Lisa may even discover proactive measures to assist forestall complaints and foster a tradition of accountability and steady enchancment throughout the dental group.
Studying outcomes
Recognise frequent challenges related to affected person complaints, critiques and suggestions, and perceive their affect on the observe
Develop acceptable, skilled and constructive responses to affected person complaints and adverse critiques
Implement sensible methods to de-escalate troublesome conditions and switch adverse experiences into optimistic outcomes
Apply proactive measures to minimise complaints, together with clear communication, affected person expectation administration and accountability throughout the group.
Dentistry Webinar – Reside Webinar
19 March 7:00pm, London UK
Navigating complaints, critiques and suggestions with confidence
Speaker: Lisa Bainham
Register free
Lisa Bainham
Lisa has gained a wealth of data and expertise over her final 24 years as a observe supervisor and is now supporting different observe managers in her function as president of the Affiliation of Directors and Managers (ADAM), which has members all through the UK.
She typically speaks at dental reveals and occasions, masking a variety of matters together with management, group constructing, criticism dealing with, advertising, customer support and affected person journey coaching.
Lisa additionally runs her personal dental coaching and consultancy enterprise, Follow Administration Issues, serving to different practices thrive and create award successful groups and companies.
Click on right here to enroll to the webinar.
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